Frequently Asked Questions 2019-01-12T22:27:59-05:00

How Can We Help?

Frequently Asked Questions

No, Our Invitations are not chocolate, but we do consider ourselves the “Godiva of Invitations.” So why the name Chocolate Silk Creations you may ask?

How Do I Get Started? 2019-01-06T16:13:56-05:00

We have three easy ways to start the creation of your CSC Design.

  1. For the Pre-designed Collection click on the VIC link to order your invitations today!

  2. For the Private Party or Royal Suite Collection click on the link to fill out a contact form

  3. Call us today at 817-668-5655 to set up a complimentary consultation

We book by Appointment Only. We would be delighted to schedule a consultation via phone, email or video chat.

How Long Does The Design Process Take? 2019-01-06T16:15:18-05:00

The design concept phase generally takes 2-4 weeks. Depending on the complexity of the invitation and material availability, the printing phase can take an additional 6-8 weeks (up to 12 weeks for Couture Invitations) from production to completion. All time-frames can vary based on the complexity and availability of the materials.

When Should I Order My Invitations? 2019-01-06T16:16:51-05:00

We recommend that once you have booked your location that your next step is to contact Chocolate Silk Creations for a complimentary consultation to start the process of your invitations.

Ideally, Invitations and R.S.V.P.’s should be ordered 4-6 months in advance or more for destination weddings or out of town guests. Invitations should be mailed at least two months prior to the wedding date to allow adequate time for a response.

How Far In Advance Should I Send the Save-The-Date Cards? 2019-01-06T16:17:28-05:00

As soon as you have set the date for your special event, book your complimentary consultation with a CSC Designer to start the design process.

We recommend mailing Save-the-dates 4-6 months in advance and as early as 8-12 months prior to wedding date for destination weddings and out of town guests. This will allow adequate time for your guest to make the proper arrangements to be in attendance for your special event.

What’s Included In a Chocolate Silk Creations Private Party & Royal Suite Design? 2019-01-06T16:18:15-05:00

Our Chocolate Silk Creations Private Party and Royal Suite Invitational design include An Invitation, Mailer Envelope or Box (depending on Invite) RSVP Card and RSVP Mailing Envelope.

Does CSC Have A Minimum Invitation Order? 2019-01-06T16:18:52-05:00

Yes, there is a minimum order of 25 for the VIC Invitation Suites as well as other special occasions, such as Corporate, Graduation, Birthday and Shower invitations.

There is a minimum requirement of 50 for the Private Party and Royal Suite Collections.  We suggest that you order at least 5-10 additional invitation sets to avoid a costly last-minute re-order fee.

How Much Does A CSC Private Party or Royal Suite Design Cost? 2019-01-06T16:19:35-05:00

Our CSC Private Party and Royal Suite Designs are custom and each invitation is priced per design based on material, embellishments, printing selection (ex: letterpress, foil printing or thermography print) and product availability.

Typically clients spend $750 for a set of 50 invitations for the private party collection. And based on invitation sets of 50, our clients typically spend on average $2,500 for Royal Suite Design invitations.

Can I Have My Order Rushed? 2019-01-06T00:33:07-05:00

Yes, However, all rush orders are subject to an additional fee.

What Is Your Refund Policy? 2019-01-26T00:08:38-05:00

Refund Policy

Chocolate Silk Creations Refunds Are Outlined as Follows:

For Private Party and Royal Suite Invitations:
Due to the custom nature of our invitation boxes and invitation cards returns and exchanges are not accepted.  All orders are final and non-refundable.

If your event is canceled, deposits are NON REFUNDABLE.

All provided samples are non-refundable.

For V.I.C. Invitations:

You may cancel within 24 hours of placing your order by notifying CSC via email at cancellations@cscinvites.com

A refund will be issued only at that time. However, Chocolate Silk Creations will retain 40% of your payment to compensate for the costs and losses arising as a result of a cancellation.

After the 24 hour period of your initial order,  no refund will be available due to the custom nature of our invitation cards returns and exchanges are not accepted. All orders are final and non-refundable.

If your event is canceled, payments (after the 24 hour period) are NON REFUNDABLE.

I Don’t Live In The DFW Area, Can I Still Order CSC Invitations? 2019-01-06T16:21:25-05:00

Yes, Most certainly, we design for clients all over the United States We would be delighted to work with you via email, or phone.

It’s All About You!

We treat each of our client’s as our first and only. Having the utmost attention to your stationery needs. We are happy to guide you through the process.

If you are someone that appreciates custom designs, likes to set trends and exudes elegance, sophistication, and style that requires excellent quality and service. Contact Chocolate Silk Creations today!